Remote Bilingual Call Center Rep. (Canadian French) - Contract [United States]

 

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

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Overview:

We are seeking a Bilingual Customer Service Representative to support our U.S. and Canadian offices with HR administrative and operational questions . Please see position details below:

• This is fully remote position and can be based in either the U.S. or Canada. We provide all necessary equipment as long as you have your own high-speed internet connection.
• This will start out as contract position with the possibility of converting into a Gallagher employee.
• The salary is $20/hr with the possibility of more, depending on experience.
• We require someone to be fluent in Canadian French (both written and verbal communications).
• Hours will be Monday to Friday, 9am - 5pm, Eastern Time.
• While we do not require HR experience, we do require that you have customer service experience working in a call center environment.

Responsibilities:

• 
  Answer incoming calls from Gallagher employees with questions on HR policy, procedures, or employee handbook interpretations
• Responds via email or phone to employment-related inquiries from employees.
• Assists with maintaining compliance with federal, state, and local employment laws and regulations, and recommended standard processes
• Direct employees to the appropriate parties when it comes to employee leave, such as FMLA, STD, etc.
• Maintain effective communications with all levels of management and staff.
• Operate ethically to protect the assets and image of the company.
• Performs other duties and responsibilities as per business need.

Qualifications:

Required:

• 
  High school diploma and a minimum of 1 year of customer service experience.
• Fluency in written and verbal Canadian French.
• Experincence working in a call center environment.
• Strong typing and knowledge of Microsoft Office (Outlook, Excel, Word)
• Good verbal communication skills.
• Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

#contingent

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