Job Title: Customer Support Specialist
Company: Headset Advisor
Location: United States
Pay Rate: $20 per hour
About Us: Headset Advisor is a family-owned and operated business, providing top-quality telephone headsets to companies across the United States. Our passion lies in supplying the perfect communication tools to help businesses operate efficiently, while prioritizing the comfort and satisfaction of our customers.
Job Summary: We are seeking a motivated and experienced Customer Support Specialist who is well-versed in providing exceptional customer service, managing and resolving customer queries, and supporting our diverse clientele. As a crucial part of our team, you will be the first point of contact for our customers and will directly impact our customer retention and happiness.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat.
- Understand and troubleshoot issues related to electronic devices, specifically our range of telephone headsets.
- Provide accurate, valid, and comprehensive information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Work collaboratively with other departments to address and resolve customer needs.
- Follow communication procedures, guidelines, and policies of the company.
- Keep records of customer interactions, process customer accounts, and file documents.
- Learn about product updates and new products to provide accurate information to customers.
Qualifications:
- Proven customer service experience (minimum of 2 years).
- Experience in troubleshooting electronic devices is a significant advantage.
- Strong verbal and written communication skills.
- Excellent interpersonal skills with a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills with a knack for turning negative situations into positive ones.
- Knowledge of CRM systems and practices would be beneficial.
- High school degree or equivalent; a degree in a related field will be a plus.
Why Join Us:
We offer an inclusive, friendly, and supportive work environment, where every team member's contribution is valued. This is a fantastic opportunity to join a growing family business and play a key role in our continued success.
Headset Advisor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualified candidates are encouraged to apply today. Please include a resume and cover letter.
Note: Only applicants who are currently eligible to work in the United States will be considered.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
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