Patron Services Associate

 

Founded in 1983, The Umbrella is a one-of-a-kind arts center in the heart of historic Concord, MA that completed a state-of-the-art renovation in 2020. It is home to a broad array of arts programs and education opportunities for all ages and stages of life including: more than 50 resident artist studios as well as programs for young artists; year-round arts education for adults and youth including a leading ceramics program and summer camp; the acclaimed Umbrella Stage Company; film and music performance including the headline concert series that has recently featured sold out performances by John Mayer and Lake Street Dive; and robust gallery exhibits by regional artists and beyond that intersect with programs across the organization.

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The Patron Services Associate is part of an integral team and represents The Umbrella in customer service interactions and at events, providing high-quality customer service, remaining professional, personable, and engaging to all visitors to ensure a positive experience for all.

Job Responsibilities

Patron/Audience Services

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  Processes and fulfills orders across the organization (phone, mail, walk-up) including theater tickets and subscriptions, group sales, class registrations, event tickets, gift certificates, etc. and assists with refunds/customer service issues

• Tracks consignment tickets with second-party sellers (BosTix, Goldstar, etc.)

• Reaches out as directed to promote group sales and community/partner ticket offers

• Takes initiative to learn about exhibitions, educational opportunities for visitors, and performing arts programs and special offers, and promotes these to all visitors, as applicable

Experience Management and Supervision

• Acts as a lead House Manager and/or Concessions Manager for assigned performances and as back-up as needed, demonstrating and setting standards for FOH operations
• Recruits, hires, schedules and trains a team of House Managers, Concessions workers, and volunteer Ushers for all Umbrella events
• Maintains an inventory of concessions and food service supplies; maintaining documentation of revenue and expenses per event.
• Schedules facilities and maintenance as needed
• Works at special events, performances, opening receptions, public programs, and other programs as assigned

Administrative Support

• Prepares and distributes database reports and tickets
• Helps to maintain online arts resources and constituent records, including personal information and ticket/purchase records
• Supports Marketing with promotions, ticket offers, and listings
• Orders general office supplies as needed
• Works with other Umbrella programs and assists with other duties as assigned

Qualifications:

You are:

• Energetic, a self-starter, and you enjoy working with people
• A great communicator, able to work with a wide range of constituents
• Great with technology, and able to learn and become comfortable with a comprehensive database/CRM
• Able to manage multiple projects at one time
• TIPS-certified (or able to pursue certification)

You enjoy:

• Working with and championing the arts
• Working on your feet in a fast paced environment
• Delivering a high quality customer service experience
• Working with volunteers in a non-profit arts center

You have:

• Demonstrated ability performing multiple, diverse, and often complex, organizational tasks in a timely, efficient manner.
• Experience working with the public.
• Comfort and competency with computer and web applications including Microsoft Office Suite, Google, etc.
• Experience with Tessitura a plus but not required
• Good oral and written communication skills
• Personable and effective in one-on-one and group situations.
• Demonstrated ability to work collaboratively with a variety of people and organizations in a range of situations

The Umbrella is working to create a more diverse, equitable, inclusive, and accessible organization. Please see our DEIA statement. Women and BIPOC candidates are encouraged to apply.

This a permanent, part-time hourly position, $25/hour averaging 30 hours/wk, primarily afternoons and evenings with some flexibility. Some nights and weekends required.

How To Apply:
Applications, including a cover letter and resume (as a single PDF), should be sent to Melissa Greven, Office Administrator, at melissa@theumbrellaarts.org by 5:00pm on Friday, July 28th.

Apply by:
July 28, 2023

Salary:
$25 / Per hour

About this Organization:
The Umbrella Arts Center is located at 40 Stow Street in downtown Concord. Our mission is to enrich lives and build a vibrant and inclusive community through the arts. We inspire creativity, learning, and personal growth through education, performing and visual arts, cultural events, and community collaborations. Each year we engage, excite, and educate people of all ages – from toddlers to seniors – in the arts. Our performing arts and events draw thousands to our 344-seat main stage theater and 100-seat black box theater. We present approximately 8 exhibitions per year including curated, juried, and non-juried exhibitions and works by local, regional, and national artists. Our popular Arts and Environment program links discovery of art with passion for nature. And, our community of 50+ artists adds tremendous vitality and inspiration. For more information, please visit www.theumbrellaarts.org.

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