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PROGRAM SPECIALIST I
Housing Assistance Division
Regular Position
Position is located at the Alhambra Office
"Recruitment closes when 50 Applications have been Received"
The Los Angeles County Development Authority (LACDA) is a dynamic, innovative agency created in 1982 by the Board of Supervisors to generate affordable housing and economic redevelopment throughout Los Angeles County and participating cities. Funded primarily with federal grants, LACDA is an industry leader in sponsoring new solutions to housing and forming partnerships with private and public agencies. To apply, please visit our web site at www.lacda.org .
The Housing Assistance Division of the Los Angeles County Development Authority (LACDA) is responsible for the administration of the Housing Choice Voucher Program (HCVP). The LACDA administers over 26,000 Housing Choice Vouchers for the County of Los Angeles, as well as other targeted and grant-funded rental subsidy programs. The Housing Assistance Division partners with 10,000 landlords, helping eligible families afford safe, decent, high-quality rental housing.
POSITION OVERVIEW
Provides clerical and lobby support, including answering, screening, and routing a high volume of telephone calls, responds and provides accurate program information to the public; prepares documents for mailing and monitors its return. May require a high volume of data entry in Los Angeles County Development Authority's client information computer system. Operates office equipment including the Division's document imaging system; prepares and issues routine notices; assists at client interview sessions, sorts and delivers mail.
Essential Job Duties
The below statements are intended to describe the general nature and scope of work performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned:
Greet customers.- Assist the general public, program participants and property owners.
- Assist in ensuring the lobby equipment is wiped down after every use.
- Assist with client interview sessions.
- Answer public inquiries pertaining to the Housing Choice Voucher Program (HCV), Emergency Housing Voucher Program (EHV), including, but not limited to the application process, housing resources and other related areas.
- Answer, screen, route a high volume of telephone calls and messages to appropriate staff.
- Prepare and issue routine notices.
- Input pertinent client information into computer system.
The ideal candidate must be able to multi-task; perform well while maintaining a calm, courteous, professional demeanor in a fast-paced team-oriented environment. Must work independently with minimal supervision, possess strong judgment and decision-making skills and effective oral and written communication skills and be able to establish and maintain cooperative working relationships with staff, public, and other agencies.
The candidate will prepare documents for mailing, sort and deliver mail. The candidate must be computer literate, experienced with Microsoft Office Suite, to operate office equipment including the Division's document imaging system. The candidate must maintain a high standard of customer service to effectively represent the Los Angeles County Development Authority and its programs and perform other related clerical duties as assigned. Regular attendance is an essential job function.
Qualifications
High school graduate and some college coursework, with three years of receptionist or office management experience. (Four (4) years of receptionist or office management experience may be considered in lieu of the college coursework.)
Two (2) years direct experience working with the public, particularly low- income populations, and special needs populations.
Bilingual in Spanish is required.
DESIRABLE QUALIFICATIONS
- Work experience with low-income/diverse populations
- Experience in YARDI Software
Additional Information
Equal Opportunity
Los Angeles County Development Authority (LACDA) is an equal opportunity employer. We are committed to creating a workplace culture that embraces diversity, equity, and inclusion to advance our mission of building better lives and better neighborhoods.
Reasonable Accommodation
If you are an individual with a disability and need to request reasonable accommodations under the Americans with Disabilities Act (ADA), please email the Los Angeles County Development Authority, Human Resources department at hr.recruiter@lacda.org.
Application Process
To be considered, all applicants are required to apply online and include an updated resume.
In the Work Experience section of your online application, provide a description of the work you performed as it relates to the position. For each job held, include the dates of employment, name and address of your employer, position title, hours per week, and supervisor.
Please thoroughly answer all supplemental questions. Do not answer "see resume”.
Please include three (3) professional references in the "Reference" section of your application.
Failure to comply with this application process may result in disqualification.
Screening and Selection Process
Following the review of application materials, the most qualified candidates will be contacted for an assessment test and/or interview. Please check the email account you used for the application process for a communication regarding the status of your application.
Salary compensation is dependent on qualifications (experience, education, knowledge, skills, and abilities). Initial salary placement is generally made between the start and mid-point of the posted range. New hires are not eligible to start at the maximum of the posted range.
Conditions of Employment
Prior to the start of employment, successful applicants will be subject to a post-offer medical examination and criminal background check as a condition of employment. Background check information will be considered in determining the applicant's suitability for the position.
Successful applicants must possess a valid California Class C Driver's License, an acceptable driving record, and must comply with the LACDA's Motor Vehicle Safety Policy during employment.
Proof of authorization to work in the United States will be required at the time of hire.
Employment with the LACDA is at-will and may be terminated at any time with or without cause.
DEADLINE: APPLY IMMEDIATELY, POSITION WILL CLOSE ONCE 50 APPLICATIONS ARE RECEIVED.
RECRUITMENT NUMBER:
23076
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