Summary of Essential Functions:
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Serves as a patient care team member by performing assigned clerical processes including but not limited to: Collects data from physicians office for scheduling, registering future patients.
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Required to be knowledgeable of hospital policies concerning all admissions and registrations.
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Must be fully versed in all aspects and functions of the admitting/registration/business office requirements.
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Expedites and facilitates the efficient admission/registration process and provides systematic and courteous service.
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Required to be knowledgeable of required legal forms and obtain mandated forms.
Educational Requirements:
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High school diploma or equivalent required.
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Must be able to communicate effectively in English, both verbally and in writing.
Licenses and Certifications:
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Not applicable
Qualifications/Knowledge/Skills/Abilities:
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Clerical skills and medical terminology preferred.
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Ability to communicate effectively and courteously with medical and technical personnel.
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Demonstrate patience, tact, diplomacy and persistence in daily contact with patients, physicians and their staff, visitors, and all hospital personnel.
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Must be able to prioritize work according to written or verbal instructions using organizational skills and sound judgment.
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Ability to type forty (40) wpm for computer data entry ensuring correct spelling and grammar.
Duties and Responsibilities:
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Answer telephone according to hospital policy in a courteous manner expressing a greeting to the caller and identifying self and department.
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Schedules patients for all procedures using the hospital system according to established procedures.
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Accepts reservations from physicians office in a professional and courteous manner. Record date, time and individual communicated with.
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Works cooperatively with physician offices and departments in the hospital.
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Courteously performs patient pre-registration duties, include obtaining limited demographics and insurance information Data/information is accurate and complete.
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Communicate appropriate instructions to patients.
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Check Medical Necessity on assigned scheduled procedures for Medicare patients. Follow departmental process established for ABNs.
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Review schedule to ensure that an appropriate time is available and ensure all information is accurate.
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Spells and use medical terminology accurately.
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Ensure procedures requiring authorization prior to scheduling is obtained.
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Anticipates conflicts in scheduling examinations, notifying management for assistance.
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Performs all other tasks/responsibilities as necessary.
Location: United Regional Health Care · Patient Access Scheduling
Schedule: Full Time, Monday-Friday 8:00am-5:00pm
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