Bilingual Collections Associate

 

Bilingual (English & French) Collections Associate

Company Overview:
At Guest Supply Canada we specialize in distribution to the Hospitality industry. We offer a wide variety of in-room products, such as amenities, textiles, paper products and hotel room accessories. Guest Supply is an industry leader with operations in the US, Canada, Europe and Asia. For further information, please visit www.guestsupply.com .

Role:

The Bilingual Collections Associate (English and French) will be responsible for the day-to-day collection of accounts. The Associate will work internally and externally with various stakeholders to review account status and escalate collection issues to Supervisor or other decision makers when necessary.

Role Responsibilities:

• Responsible for making daily collections call based on weekly aged reports and overseeing aging with goal to maintain 75% current.
• Release orders daily based on status of customer accounts.
• This also requires follow up phone calls for orders that are on HOLDS.
• Provide information to customers, backup invoices and statements when required. Establish/maintain positive customer relationships, working closely with customers AP contacts (Managers, Controllers, Operations).

Qualifications/Skills/Job Requirements:

• High School Diploma or GED.
• Minimum 3 years of experience in AR and/or collections.
• Excellent oral and written communication skills in English; French is an asset.
• Excellent communication (verbal and written), strong interpersonal, analytical and professional interactive skills are necessary to perform at a high degree of proficiency.
• Strong attention to detail, collaborator and able to work with others to overcome obstacles.
• Understands team dynamics and works well within a team structure.
• Uses time effectively.
• Detail Oriented – Attention to details and accuracy.
• Experience with PeopleSoft a plus.