Join the OPP as a Service Desk Administrator!
Full Time, Fixed Term – Up to 2 Years
The Service Desk Administrator is responsible for providing a centralised desktop support service to internal clients, ensuring all service requests are handled in a professional manner within acceptable timeframes.
As a Service Desk Administrator, your main tasks will include providing support to internal clients experiencing ICT issues, management and escalation of ICT incidents reported to the service desk through to their resolution, and accurate recording of ICT incidents using the Helpdesk system.
Using excellent communication and interpersonal skills, the Service Desk Administrator keeps internal clients informed of progress of their issues, and analyses & reports on incidents and trends, identifying sources of recurring incidents, and potential training and development needs.
The position is Melbourne based however occasional travel to regional Victoria may be required. Flexible working arrangements including working from home options are available.
About the Role:
- Provide quality technical support in relation to all client requests and promote a positive image of the IT services team.
- Ensure service desk enquiries and requests in relation to IT issues are appropriately and professionally handled, within acceptable timeframes.
- Monitor the progress of all service requests, taking ownership and responsibility to ensure closure within agreed timeframes.
- Opportunities to participate on a range of IT related projects and rollouts, including the development of OPP systems and infrastructure, both in the Cloud and on-premises.
- Monitor the progress of all service requests, taking ownership and responsibility to ensure closure within agreed timeframes.
- Strong troubleshooting skills and willingness to learn quickly. Operate effectively in a fast-paced environment.
- Experience working in a changing environment and a willingness to embrace new challenges and continually strive to improve.
The Office is committed to providing a safe working environment for staff, and may require employees to be fully vaccinated against preventable diseases such as, coronavirus (COVID-19) and other transmissible diseases based on Victorian Chief Health Officer's Directions as issued and updated from time to time. Where relevant, proof of immunisation status may be required.
To apply, you will need to submit a resume, cover letter and complete the online questionnaire which can be found on the last page of the application process. This questionnaire will ask you to address some of the Key Selection Criteria which you must complete. Separate responses to the KSC outlined in the position description are not required.
In accordance with the VPS recruitment process all candidates are subject to complete a pre-employment misconduct screening declaration. Further information is available on the VPSC website: https://vpsc.vic.gov.au/resources/pre-employment-screening-misconduct-victorian-public-service/
Applications close 11:59PM Thursday 1 June 2023
The OPP is committed to building a diverse workforce and an inclusive culture. Applications from people from all cultural backgrounds are strongly encouraged, particularly from applicants of Aboriginal and Torres Strait Islander heritage, or those who may experience disability related barriers in securing employment. If you require assistance with the recruitment process, or have accessibility requirements please contact recruit.info@opp.vic.gov.au
Persons considering applying for this position should note that the recruitment process for this position may be used to fill a commensurate position/s within 3 months of the completion of the recruitment without any further advertisement or interview.
This position is re-advertised, candidates who have applied previously need not re-apply.
