United States, Georgia, Atlanta
Cargo
14-Jun-2023
Ref #: 21368
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LinkedIn Tag: #LI-LR3
How you'll help us Keep Climbing (overview & key responsibilities)
Vision: Deliver world-class service to all customers.
Mission: Make every customer feel like the most valued person.
The Cargo Call Center Agent handles all facets of work associated with incoming customer cargo calls, including booking, tracking, and tracing cargo. The Agent's primary function is to build revenue for Delta Air Lines by providing information regarding schedules and rates, selling space for cargo, resolving customer problems, and tracking and tracing freight and records transactions by using computer programs at the agent's set.
The starting pay is $16.55 per hour. Additional pay increases occur regularly through 10.5 years.
Summary of responsibilities (not comprehensive of all tasks):
- Maximize revenue opportunities for specialty cargo shipments including, but not limited to human remain shipments and associated passenger travel.
- Supports Delta Cargo com's internal and external customers by resolving matters related to content, functional issues, and minor technical issues by phone and by email.
- Provide sales and customer service to Delta Cargo customers and favorably portray the airline in all dealings with the public.
- Practice safety-conscious behaviors in all policies and procedures.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading prot sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
- Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits.
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
What you need to succeed (minimum qualifications)
- Demonstrates that privacy is a priority when handling personal data.
- Embraces diverse people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
- Must possess a high school diploma.
- Should be at least 18 years of age and possess an excellent speaking voice and vocabulary.
- Must satisfactorily complete tests (assessments) which are structured to determine ability to accomplish assigned tasks.
- Must be able to successfully pass training to use the computer and learn information needed for the job.
- Must be and/or learn to be knowledgeable about flight information, aircraft types, cargo containers, weight and dimensions, customer service, airline tariffs, customs regulations, pricing programs and methods of payment for cargo transport.
- Must be able to work AM/PM shifts and/or weekends and holidays.
- This position requires a friendly, professional, and helpful image via the telephone.
What will give you a competitive edge (preferred qualifications)
- Prefer two years of college and/or previous public contact work experience.
- Cargo or freight goods acceptance experience at Delta or another company.
- Formal training and experience in using WebVision - the Delta Cargo technology .program used to book, track, monitor and update cargo shipments worldwide.
- Cargo experience and/or call center experience within the last two years is highly desirable.
- Fluency in a second language is a plus.
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