ABOUT US:
Master Fleet National is a rapidly growing, premier provider of maintenance solutions to the transportation industry. We create maintenance solutions that make maintenance our customer’s competitive advantage to aid in the success of transportation industry from the Owner Operator to the largest of Carriers and Private Fleets. We believe there is an opportunity to improve maintenance daily so we offer “World Class” solutions to help drive cost out of our customer’s business.
Assisting truck drivers experiencing breakdown issues or needing maintenance across the United States and Canada is the core of our business. Our team of Customer Service Reps provide our front line support helping drivers get back on the road and keeping freight moving.
IMAGINE THIS:
- Working for an organization where you are still you, and not a number.
- Being valued for your input and asked to help move the business forward.
- The ability to see the positive impact you make on a daily basis.
- A rapidly growing company that wants to invest in you and your success
ENOUGH ABOUT US… HERE’S THE PROFILE OF OUR IDEAL CANDIDATE:
- You are self-motivated with a passion for success
- You possess a sense of urgency in your work with an eye for details
- You drive yourself harder than anyone else ever could
- You have a proven track record of success, exceeding expectations and teamwork
- You pride yourself in reliability and driving to find efficiency and improvement in all you do
HOURS:
Our team works 4 10-hour shifts each week. Times listed are Central Time.
- Shifts are generally Sun-Wed, or Wed-Sat.
- 1st Shift works 5:30am - 3:30pm
- Mid Shift works 8:00am - 6:00pm
- 2nd Shift works 11:30am - 9:30pm
- 3rd Shift works 8:30pm - 6:30am
BASIC FUNCTIONS:
-Receive inbound calls, emails and Customer Portal communication regarding Commercial Vehicles needing service across the country.
-Manage all aspects of the incident from gathering all pertinent details, problem solving, contacting/dispatching vendors, communicating to appropriate parties, following up and incident completion.
- Enter data into system immediately while on the call
- Assess and assign open events
- Verify proper authorization has been obtained and customer stances followed
- Assign appropriate vendor to make required repairs
- Advise the customer of the estimated time of arrival of vendor
- Assist as needed in resolving customer inquiries
- Make outbound calls to get updates on open/pending incidents
- Maintain open communications with customers, employees, supervisors, and manager
- Work with team to meet or exceed KPI’s
-Open dialogue and participation during monthly Business Partnerships
-Work on improving process and procedures
-Other various tasks as they come up
ROLE AND BEHAVIOR DESCRIPTION:
- Detail-Oriented
- Customer-Focused
- Problem Solver
- Organized Multi-tasker
- Listener/Problem Solver
- Strategic Thinker
- Computer User with Typing Skills
- Heavy Truck or Automotive Mechanic Background/Knowledge a plus
We're looking for top quality Customer Service people with fresh ideas, great attitude and positive approach to customer service to help us build on our great momentum. You'll work with a team of people who take the initiative to handle customer communication regarding drivers broken down, find out what the driver needs, get them help, keep them informed and get them moving again. You're the lifeline that keeps the freight moving. Master Fleet National runs 24/7.
If you believe you can bring excitement, innovation and a desire to foster a servant leadership environment, we want to hear from you. We offer a benefit package including dental, vision, short term disability, life insurance, and 401k. We offer a progressive vacation schedule, with time off available after 90 days of employment. Great people deserve great benefits!
Master Fleet National’s Fleet Roadside Assistance is a 24/7 roadside breakdown service for some of the nation’s largest fleets.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 10 hour shift
Weekly day range:
- Weekend availability
Work setting:
- Call center
- Remote
Application Question(s):
- How do you feel you would be a good fit for this position?
Experience:
- Customer service: 2 years (Preferred)
- Transportation/Logistics: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: Remote
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