Front Desk Clerk, Yavapai Hotel

 

The Opportunity

Delaware North Parks and Resorts is hiring friendly, outgoing, and customer-service-focused full-time Front Desk Clerks to join our team at Yavapai Hotel in Grand Canyon, Arizona.

Minimum pay rate: $13.85 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

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  We offer a 50% discount on prepared meals and food items, and a 20% discount on grocery and retail items!
• Local, low-cost employer housing is available for associates aged 18 and over!
• Enjoy work-life balance where experience and adventure meet!

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Provide excellent customer service to greet and register guests in centralized registration system.
• Handle cash and credit card transactions; maintain bank and accurate paperwork.
• Check and balance daily figures, post room and tax charges on guest accounts.
• Deliver items to guests, resolve guest issues and complaints or elevate to supervisor.
• Coordinate guest and room needs with housekeeping department.
• Perform other duties as assigned.

Qualifications

• Previous customer service experience with mathematical ability preferred.
• Good interpersonal communication skills in person and by phone.
• Must function professionally and handle multiple tasks in a fast-paced environment.

Physical Requirements

• Ability to stand and walk entirety of shift, will bend, twist, crouch, push, pull, grasp items, and climb stairs.
• Occasional lifting 25 pounds.
• Visual acuity and manual dexterity to work with computer and paperwork.
• Exposure to and use of chemicals required to clean and sanitize work areas.

Who We Are

Delaware North's operations in Grand Canyon National Park offer the opportunity to experience living and working in one of the natural wonders of the world. We provide a variety of employee housing options including shared trailers, apartments, dorm rooms, and houses, with amenities including a community center, free internet, workout, and recreational equipment. We also offer team member food and retail discounts.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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