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1. Under the guidance of the ESM/AOM, this role supports daily operations, expansions, and administration of Enterprise/Area Accounts in a defined territory.
2. The FSR ensures service quality, stepping in for absent staff, overseeing operations, and aiding new site implementation.
3. They maintain compliance with Service Excellence, document improvements, and assist in staff training.
4. In Boston/Cambridge, this role functions as a receptionist three days a week, handling visitors and calls from across the U.S.
5. They assist applicants, distribute badges, manage access, and schedule meetings.
6. Participation in company and community events, administrative tasks, and PC support are key responsibilities.
7. The FSR upholds the company's values, fosters relationships, and manages phone lists.
8. They handle loaner phones, support other teams, and complete assigned duties.
9. Endorsing service excellence and customer satisfaction remains paramount.
10. In a dynamic blend of reception and support, the FSR embodies a multifaceted role.
Job Type: Full-time
Pay: $23.37 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 1 year
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
- Remote
Application Question(s):
- please provide your email address
Education:
- High school or equivalent (Preferred)
Experience:
- AUDIO VISUAL: 1 year (Preferred)
- Customer Service / Customer Care: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location: Remote
