The Onboarding Specialist plays a crucial role in the Jack Westin admissions team by facilitating the initial interaction with students. In this role, they meet with students upon enrollment into the program and gather essential information about their background to provide comprehensive support throughout the counseling and editing process. By understanding the students' top priorities, the specialist enables the admissions team to address their needs effectively. Additionally, the specialist explains the counseling and editing procedures, ensuring students are well-informed and comfortable. Building rapport and instilling excitement about the program are key responsibilities, fostering a positive and engaging atmosphere for students embarking on their academic journey.
Basic Onboarding Specialist Responsibilities:
- Ensuring availability: Being accessible throughout the week to meet with students within 24 hours of their enrollment into the program.
- Welcoming introduction: Introducing the student to the program and providing a warm and inviting initial interaction to create a positive onboarding experience.
- Sharing support areas: Identifying and communicating specific areas of the application process in which the admissions team can provide assistance based on the student's background and needs.
- Strength identification: Recognizing the strengths and unique qualities of each student, highlighting them as valuable assets during the admissions and counseling process.
- Addressing questions: Actively listening to and addressing any questions or concerns the student may have, ensuring they feel supported and informed.
- Tech proficiency: Being comfortable with technology, as it may be necessary to use digital platforms or tools during the onboarding and counseling processes.
- Time commitment: The current monthly commitment for this role is 15-25 hours per month, with potential opportunities for growth in the future.
- Familiarity with the medical school application process is encouraged.
The peak season falls between April through July and November. During the peak season, we expect our team to be extremely committed to their students and dedicate the necessary time to the application process. We expect our team to manage their time accordingly. We value work/life balance, however, the expectation is a strong commitment during the busy months with the flexibility to the schedule in the off-season months. The off-season will typically fall between September-October, and Mid-December through Mid-January.
Qualifications:
- Bachelors degree.
- Minimum 2 years previous experience with college or premedical students.
- Work with premedical students is strongly preferred but not required.
- Strong written communication skills.
- Strong understanding of technological resources.
Site: https://jackwestin.com/
Our Three Principles
As we continue to grow and help students, we are guided by three major principles that we believe are vital to our community.
Attention to quality
We only create courses and practice questions that we would use. That means having the best, first-class teaching content that can possibly exist. We're not satisfied with mediocrity. We don't care about the amount of time or money it takes to get something done right. If it's not perfect, we won't stop until we believe it is. This ethos runs deep within our company.
Excellence in support
We're obsessed with our students. Their well-being and success drives us each day. Great customer service is not an afterthought. It is the most important service we can offer. We understand that our students come from different learning backgrounds. It's our mission to ensure that each one has an amazing experience.
Learn from anywhere at anytime
We are committed to building the future of education on the internet so that it is easily accessible to all students from around the world. Our dedication is to all students who want to learn, regardless of their pace, and no matter what time of the day it is.
Job Type: Part-time
Pay: $32.00 - $42.00 per hour
Benefits:
- Flexible schedule
Application Question(s):
- Do you have medical school application knowledge?
Education:
- Bachelor's (Required)
Work Location: Remote
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